Last updated 29 October 2026
The short version
- You must be 18 or over to use Loop.
- There is no place in Loop for abuse, harassment, hate, threats, sexual content involving minors, or intimate images shared without consent. We remove it and may close the account that posted it.
- You own what you share. You let us store and show it to the people you shared it with, so Loop can work.
- Loop is offered as it is, while we keep improving it.
1. Agreeing to these terms
Loop is made and run by RAFTZUM LLC ("we", "us"). By creating an account or using Loop you agree to these terms and confirm you have read the privacy policy. If you do not agree, do not use Loop. If you use Loop from the App Store, Apple's standard Licensed Application End User License Agreement also applies, and where it conflicts with these terms, these terms apply between you and us.
2. Who can use Loop
You must be at least 18 years old, and allowed by law to use Loop where you live. You may have one account, it is for you alone, and you are responsible for what happens in it. Keep access to your email safe, since sign-in codes are sent there.
3. No tolerance for objectionable content or abusive people
Loop is for friends. You must not post, send or share anything, or behave in any way, that:
- harasses, bullies, threatens, intimidates or stalks anyone;
- attacks people for their race, ethnicity, national origin, religion, disability, sex, gender identity, sexual orientation or age;
- shows or encourages violence, self-harm or terrorism;
- sexualises a minor in any way, or is child sexual abuse material (we report it to the National Center for Missing & Exploited Children and to the authorities);
- is an intimate image of someone shared without their consent, real or faked;
- is pornographic or sexually explicit;
- breaks the law, including fraud, scams, selling illegal goods, or infringing someone's copyright or other rights;
- is spam, or impersonates someone else;
- tries to break, overload, reverse engineer or get around the security of Loop, or to reach data that was not shared with you.
We have zero tolerance for this. When we find it, or it is reported to us, we act within 24 hours: we remove the content, and we may suspend or close the account that posted it, without warning. Intimate images shared without consent are removed within 48 hours of a valid request.
4. Reporting and blocking
You can report a message, a photo or a person from inside Loop, and block anyone from their profile or a message. A blocked person can no longer message you or see you, and you leave each other's one-on-one chat. You can also write to us through the help page, including to ask for an intimate image of you to be taken down.
5. What you share
You keep ownership of what you share in Loop. You give us a worldwide, non-exclusive, royalty-free licence to store, copy, process and show it, only to run Loop for you and the people you share it with, and to keep Loop safe. The licence ends when you delete the content or your account, except for copies we must keep by law (see the privacy policy). You are responsible for what you share and must have the right to share it.
6. Things Loop is not
- Not a bank or payment service. Shared expenses and bills in Loop are a record between friends. Loop does not move money, and we are not part of any debt between users.
- Not medical advice. Health totals and streaks are for motivation only. Talk to a professional about your health.
- Not an emergency service. Messages and reminders can be late or fail to arrive. Do not rely on Loop in an emergency.
7. Our service
Loop is offered free of charge, "as is" and "as available". We work to keep it running and your data safe, but we do not promise it will always be available, free of errors, or that content will never be lost. We may change, pause or end features, or Loop itself; if we end Loop, we will tell you in advance where we can and give you a way to download your data.
8. Ending your account
You can delete your account at any time in the app: Settings, Privacy and safety, Delete my account. We may suspend or close an account that breaks these terms, puts others at risk, or where the law requires it. If you think we got it wrong, write to us through the help page.
9. Liability
To the extent the law allows, we are not liable for indirect, incidental or consequential losses, for what other users share or do, or for loss of data, and our total liability to you for any claim about Loop is limited to 100 US dollars. Some places do not allow these limits, so they may not apply to you; nothing in these terms limits rights you have by law that cannot be limited.
10. Changes to these terms
We may update these terms. This page will show the new date, and if a change matters, we will say so in the app before it takes effect. If you keep using Loop after that, you accept the new terms.
11. Contact
Write to us through the help page, or in the app: Settings, then "Report a problem".
RAFTZUM LLC · Help · Privacy policy · Child safety standards · Consumer health data privacy policy