Common questions
How do I sign in?
Type your email address and Loop sends you a six-digit code. The code works for an hour. If it does not arrive, check your spam folder, then ask for a new one after a minute.
How do I join my friends?
Loop is invite-only, so you need an invite from someone already on it. Open the invite link they sent, or scan the QR code on their phone, and follow the steps. If you had to get Loop first, tap the link again once it is installed, or type the invite code in Loop. If an invite has stopped working, ask whoever sent it for a new one.
Something someone sent is not OK. What do I do?
Press and hold the message or photo and choose Report, or report the person from their profile. You can block them there too. We look at every report and act within 24 hours. If you are in danger, call your local emergency number first.
If a child may be at risk, choose that reason when you report, or choose "Someone's behaviour or safety" in the form below. Our child safety standards say what we do.
Someone shared an intimate image of me without my consent.
Report it in the app, or use the form below and choose "Take down an intimate image of me". Tell us which circle or chat it is in, if you know. We remove it within 48 hours of your request.
How do I download my data?
In Loop: Settings, then Privacy and safety, then Download my data.
How do I delete my account?
In Loop: Settings, then Privacy and safety, then Delete my account. This removes your account and what you shared straight away; photos and voice notes leave file storage within 30 days. If you no longer have the app, use the form below with the email address you signed in with, and choose "Delete my account and data".
My steps do not update.
In Loop, open Settings and check that Health data is on. On an iPhone, allow Loop in the Health app (your picture at the top, then Apps, then Loop). On Android, allow Loop in Health Connect. Then open the streak and tap Sync.
I do not get notifications.
Check that notifications for Loop are allowed in your phone's settings, and that the chat or circle is not muted in Loop.
Write to us
Signed in to Loop? "Report a problem" in the app's Settings is the quickest way, because it tells us your app version. Otherwise, use this form. We answer by email, usually within two days.
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